Ready for Gates
Experts at Guest Experience, Employee Engagement, and the Art & Power of the Survey
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THE GUEST EXPERIENCE IS YOUR CATALYST TO SUCCESS!
Ready for Gates consults customer-facing, hospitality-focused businesses in the areas of guest experience, employee engagement, and survey methodologies.
A boutique agency, Ready for Gates is able to customize training and develop material tailored to the unique needs of each client.
Whether your business is just embarking on an amazing journey or is established and looking to refresh and recharge for results, the pros at Ready for Gates have solutions for you!
How does your team answer these questions?
Your guests are your biggest walking billboard.
> What are your guests telling their friends and colleagues about your business - good, bad, or otherwise?
An engaged and dedicated workforce is critical to achieving goals and driving results.
> Exactly how invested is your team in your organization's success?
Customers want to feel invested in seeing your company succeed - this serves both them and you!
> What are your customers saying you need to improve to stay ahead of the competition so they'll keep coming back ... and bring their friends?
Ready for Gates has the tools, tricks, and techniques to answer these questions and more!
Here are some FAST FACTS that inspire our team at Ready for Gates!
DRIVE YOUR REVENUE!
> A 5% improvement in customer retention results in profit growth of more than 25% (Bain & Company).
RETAIN GUESTS!
> One-third of customers (32%) say they will walk away from a brand they love after only one unpleasant encounter, while 92% would completely abandon a company after two or three negative interactions. (PWC).
CREATE A WINNING CULTURE!
> Companies with a highly-engaged workforce are 21% more profitable. - (Gallup).
To read other key statistics on guest experience and employee engagement,
please click on the following link: Take Me To Fast Facts!
Did you know that there are three proven avenues to creating a thriving brand?
THE GUEST EXPERIENCE
Your guests have choices. Ready for Gates will help you create the product that showcases your brand, impresses your guests, and keeps 'em coming back!
EMPLOYEE ENGAGEMENT
Your team is "ground zero" for the successful operation of your business. Ready for Gates has the tools, tips, and techniques to foster a healthy, powerful, and dynamic workforce!
THE ART OF THE SURVEY
Is your business thriving? How do you know? You ask. Ready for Gates understands how to harness the power of surveying ... and we want to share our insights with you!
let's chat!
Ready for Gates helps you "WOW" your guests, build talented teams, and keep your finger on the pulse of what's driving your business!
Call us today at 626.664.3535
or email donna@ReadyForGates.com to customize
a winning plan for you!
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